Credit-based billing
Self-serve Gladia accounts use a prepaid credit wallet. There is no subscription: you top up credits and pay only for the audio you process. Current rates are on the pricing page.
Who is concerned?
Credit-based billing applies to all Self-serve accounts, including new accounts using their free credits.
Accounts on an annual contract (Enterprise, and legacy Growth or On-demand / Custom agreements) keep the billing terms of their contract.
How it works
Prepaid credits — Purchase credits upfront; they are consumed as you use the API.
Real-time wallet — Your Developer Console shows your credit balance at all times.
Manual or automatic top-up — Add credits whenever you want, or enable auto top-up to refill when your balance drops below a threshold you set.
Top-up bonuses — Larger top-ups earn bonus credits. See the pricing page for the current tiers.
Notifications — You receive alerts for low balance, automatic top-ups, and failed payments.
Free credits for new accounts
New accounts receive a one-time grant of €50 in credits, valid for one year. How many hours this covers depends on the mode, model and add-ons you use — the calculator on the pricing page gives an estimate.
These free credits do not renew. Once they are used, top up your wallet to continue.
Auto top-up
Auto top-up adds credits to your wallet when your balance falls below a threshold, charging your saved payment method.
When auto top-up is enabled without custom settings, typical default rules based on recent spend are:
Below 10€: no auto top-up
Between 10€ and 50€: 10€ topped up when balance drops below 5€
Above 50€: 50€ topped up when balance drops below 10€
You can change the threshold, top-up amount, or disable auto top-up anytime in the Developer Console.
FAQ
Do free credits renew every month?
No. The €50 grant is one-time and valid for one year.
Do purchased credits expire?
No. Top-up credits never expire.
What if my wallet runs out of credits?
API access pauses until you add credits. With auto top-up enabled, refill is automatic; you can also top up manually.
Is there anything to cancel?
No. Self-serve has no subscription, so there is nothing to cancel.
Where are my past invoices?
All previous invoices remain in your dashboard.
Questions? Contact support from your dashboard or via your usual support channel.